Refund policy

At JOURNEY, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or you may have a change of mind. To facilitate a smooth return process, we have outlined our return policy below. By making a purchase on our website, you agree to the terms and conditions stated in this policy.

Return Period:
Products can be returned within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Condition of Returned Products:
All returned products must be in their original, unused, and undamaged condition, with all original packaging and accessories included. The products should be returned as new, with no signs of wear or usage. We reserve the right to refuse a return if the products do not meet these criteria.

Return Process:
To initiate a return, please contact our customer support team through our website or at support@journeyofficial.com within the 30-day return period. Provide your order number, product details, and the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization if applicable. Pack the product securely in its original packaging to avoid any damage during transit.

All costs associated with returning the product(s) are the responsibility of the customer. This includes shipping charges, handling fees, and any other expenses related to the return. We recommend using a trackable shipping method to ensure that the returned item is received by us.

Change of Mind Returns:
For change of mind returns, the original freight cost (shipping cost for the initial delivery) will not be refunded. Only the product price will be eligible for a refund. Please note that this policy does not apply to returns due to product defects or shipping errors made by us.

Refund Processing:
Once we receive the returned product(s) and verify that they meet our return policy criteria, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including the return shipping costs.

Order Cancellation:
If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed by our warehouse, our standard return policy will apply.

Warranty:
Our warranty coverage adheres to all relevant local laws and compliance requirements. Depending on your location, the duration and specific terms of the warranty may vary.

We guarantee that our electronics products are free from manufacturing faults and defects. If, within the specified warranty period, you experience any issues with your product due to manufacturing faults or defects, we will, at our discretion, either repair or replace the product, free of charge. This coverage includes any components or parts that are found to be faulty due to a manufacturing defect.

Regular wear and tear resulting from normal use of the product are not considered defects and are not covered by the warranty. This includes but is not limited to cosmetic damages, scratches, and minor dents that do not affect the product's functionality. Any damage resulting from improper handling, misuse, tampering, unauthorised repairs, neglect, accident, or unauthorized alterations or repairs will also not be covered by the warranty.

To initiate a warranty claim, please contact our customer support team at support@journeyofficial.com. They will guide you through the process and provide you with the necessary instructions and information to proceed with your claim

Policy Updates:
We reserve the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns about our return policy, please do not hesitate to contact our customer support team. Thank you for shopping with JOURNEY. We value your trust and confidence in our products and services.