Orders and Deliveries

Can I change or cancel my order once it's placed?

We will always do our best to change or cancel orders prior to shipping. If you want to change or cancel your order, please email our support team with the details as soon as possible at support@journeyofficial.com 

How can I track my order?

After placing the order, you will receive a conformation email with all the required tracking details. Should you not receive the email please contact us on support@journeyofficial.com

What are my payment options?

We accept all major credit and debit cards including Master card, Visa and American Express. You can choose to pay via express checkout options including PayPal, ShopPay, GPay and ApplePay.
* Please note that payment modes are subject to change and will be updated on the site from time to time

The product I want is out of stock, what can I do?

If you like a product that is out of stock on our website, please email us at support@journeyofficial.com with the product details and we we will notify you once it is back in stock.


What is your return / exchange policy?


For a comprehensive understanding of our policies concerning returns, exchanges, refunds, and related terms and conditions, we kindly direct you to our official Return Policy page in the footer section of the website.


Should you require any further clarification or assistance, our dedicated customer support team remains at your service. Feel free to reach out to us through our Contact Us page or the provided customer service contact details.



Write to us and we'll do our best to answer it.