Shipping policy

We are delighted that you have chosen to shop with JOURNEY. Below you will find our comprehensive shipping policy to guide you through the shipping process:

Shipping Origin:
All orders are shipped from our warehouse located in Melbourne, Australia. We take pride in dispatching your orders promptly to ensure a timely delivery.

Shipping Method:
We exclusively use DHL Express as our trusted shipping partner. DHL Express is known for its reliable and expedited shipping services, ensuring your orders reach you in the quickest time possible.

Duties and Taxes:
Great news! You do not need to worry about paying any duties or taxes on delivery. We take care of all customs and import-related charges, allowing you to enjoy a hassle-free delivery experience. The total amount you paid during checkout is all-inclusive, and there won't be any additional costs upon delivery.

Shipping Times:
While we strive to deliver your orders as quickly as possible, shipping times may vary based on your location. In most cases, you can expect your delivery to arrive within 2 to 7 business days after the order has been dispatched. Please note that these timeframes are estimates and do not account for any unforeseen delays caused by external factors beyond our control, such as weather conditions or customs processing.

Order Tracking:
As soon as your order is shipped, we will provide you with a tracking number via email. This will enable you to monitor your shipment's progress and know when to expect its arrival.

Order Processing:
We process and dispatch orders on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

Address Verification:
To ensure accurate and prompt delivery, please provide a complete and valid shipping address. We cannot be held responsible for delayed deliveries or non-delivery due to incorrect or incomplete address information provided during checkout.

Order Modifications and Cancellations:
If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that once the order is processed by our warehouse, modifications and cancellations may not be possible.

If you have any further questions or need assistance regarding your shipment or our shipping policy, feel free to contact our customer support team at support@journeyofficial.com.

Thank you for choosing JOURNEY. Happy shopping!